FAQ

How much is shipping? 

Shipping is calculated by weight, with single items starting at $5.50. 

How long until I get my order? 

Orders are filled Monday-Friday within 48 hours of being placed. Orders received after 3:00 PM on Friday will be filled the next business day. Once you receive tracking information, you can expect a delivery window of 3-7 days. 

Help my order is late!

There are variables like staffing issues, inclement weather, and good old fashioned human error that can add time to the shipping window. Keep an eye on your tracking! 

What is your return policy? 

We are happy to exchange any items as long as they are in the same condition in which they were received. Buyer is responsible for return shipping on all exchanges. We do not offer refunds. 

I need help with something else! 

Please use the contact form on the home page or email merch@buona.com